ABOUT CAA INSURANCE COMPANY
The CAA Insurance Company is a trusted provider of insurance solutions, offering coverage for auto, home, travel, and more.
With a focus on customer satisfaction and reliability, CAA Insurance Company strives to safeguard individuals and families against life’s uncertainties, providing peace of mind and support when it’s needed most.
ABOUT THE ROLE
We are seeking a skilled and experienced Director of Claims to oversee the development, implementation, and continuous enhancement of claims management practices and processes within the organization.
As Director, Claims you will be responsible for directing the development and execution of controls/systems to manage indemnity and expense costs effectively. You will also play a crucial role in developing, communicating, and monitoring key performance indicators to ensure operational efficiency and effectiveness.
In addition to managing claims processes, you will be instrumental in building and nurturing strong, productive relationships with key stakeholders, enablement teams, and external partners.
Your role will involve maintaining a comprehensive understanding of legal, regulatory, and compliance developments within the insurance claims industry and communicating their impacts and recommendations effectively.
Furthermore, you will lead the development of vendor selection/management and audit process to ensure alignment with organizational objectives and industry standards.
As a leader within the organization, you will also provide mentorship and guidance to team members, fostering their professional development and growth.
QUALIFICATIONS
- A bachelor’s degree coupled with an FCIP and/or CIP designation.
- Over 10 years of proven experience managing claim adjudication and operations teams in a P&C insurance environment.
- Strong knowledge of regulatory requirements.
- Exceptional leadership and collaboration skills with demonstrated experience successfully developing and mentoring teams and building strong partnerships.
- Excellent communication and presentation skills with the ability to effectively convey complex ideas to various stakeholders.
WHAT WE OFFER
- A dynamic, professional environment which strives to offer the ultimate customer experience, drive change, and support one another while cultivating a great working environment.
- A competitive salary eligibility for annual bonus and merit increase.
- 4 weeks vacation + floater days.
- Annual car allowance.
- Flexible benefit plan.
- Defined contribution pension.
- Complimentary CAA membership.
DIVERSITY AND ACCOMMODATION
CAA Club Group is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
CAA Club Group will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
HOW TO APPLY
To express interest in this exciting opportunity, email your cover letter and resume to:
Kelly Cline
Search Consultant
Email: kcline@feldmandaxon.com