About TK Elevator
TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities.
Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century.
Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages.
Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance.
We’re reshaping the elevator industry and transforming cities into the best places to live.
Learn more at https://www.tkelevator.com/ca-en/
Key Responsibilities
- Oversee compliance with the company’s safety program, ensuring adherence to legislative requirements and promoting safety awareness through regular audits, training, and proactive risk management. Collaborate with the safety team to investigate incidents and near-misses.
- Cultivate a positive culture by establishing consistent expectations for safety, work ethic, professionalism, and accountability in fulfilling role responsibilities. Demonstrate pride in the district and its achievements.
- Drive strategic talent management initiatives by attracting, developing, and retaining top talent, fostering employee engagement, and integrating robust succession planning to build future leaders. Implement targeted strategies to accelerate the development of high-potential employees and address underperformance, ensuring sustained organizational growth.
- Lead others by providing direction, experience and development. Communicates company policies, procedures and objectives. Hold leaders accountable for their roles, associated actions, and results.
- Lead by example in customer service and ensure follow-up on customer issues.
- Establish and maintain team adherence to processes that achieve results consistent with the company’s operating principles. Champion continuous improvement.
- Ensure the district’s daily operations run efficiently and cost-effectively, and that financial commitments are met, including target EBIT dollars and gross margin percentage goals across all lines of business.
- Oversee profit and loss (P&L) and use accounting reports and dashboards to evaluate each department’s performance, ensuring that monthly budgetary targets are achieved. Conducts operations reviews.
- Advocate for meaningful change with the ability to motivate, integrate, and achieve change acceptance.
- Collaborate with sales managers to expand the customer base. Engage actively and leverage personal relationships to achieve growth.
- Review and authorize revenue and margins before sales proposals are submitted. Supervises and approves sales incentives while promoting the use of CRM systems.
- Oversee retention of service contracts, including direct involvement in all “at-risk” customer accounts.
- Build and sustain strong relationships with stakeholders, including consultants, building owners, property managers and the union.
- Oversee and ensure that the employee performance process for both union and non-union employees is performed in a timely and consistent manner.
- Recognize and reward employees who are aligned with the company’s operating procedures and practices.
- Maintain a strong understanding of the market, including sales backlog, service and repair volume, market penetration, volume of outstanding bids, available new business, projects, and staffing requirements. Possess thorough knowledge of competitors’ strengths and weaknesses.
- Maintain in-depth knowledge of federal, provincial, and local elevator industry codes, as well as employment and labour laws, to ensure compliance and effectively implement regulatory and industry-standard processes.
- Maintains strong familiarity with company products by attending company training classes, reviewing factory equipment updates and supplier goods.
- Maintain a strong working knowledge of the workforce labour agreement.
- Work as a dependable and continuous improvement leader with various teams within Canada and North America to achieve meaningful outcomes (e.g., operations, sales, finance, contracts, supply chain, legal, HR).
- Perform other duties as may be assigned.
Qualifications and Experience
- Self-starter who can lead through ambiguity and rise above adversity.
- Elevator and/or construction industry experience.
- Strong general management experience with a solid understanding of P&L.
- Bachelor’s degree (only to be substituted with extensive industry and management experience); or two years’ experience managing at a branch department level; or an equivalent combination of education and experience.
- Proven success in building teams, and leading and developing people.
- Ability to define problems, collect data, establish facts, and draw valid conclusions to make recommendations and take action.
- Respectfully challenges the status quo in search of improved ways to meet employee and customer needs.
- Accountable – seeks to address challenges with informed plans and avoids blame.
- Values planning and team engagement to help with change adoption and development.
- A valid driver’s license and or the ability to travel to and within the downtown core and surrounding region based on operational needs.
Diversity and Accommodation
TK Elevator is an equal-opportunity employer and is committed to diversity.
Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other protected status required by applicable law.
If you require accommodation at any stage of the recruitment process, please email your request to the contact below.
How to Apply
To express interest in this exciting opportunity, email your cover letter and resume to:
Marty Greenaway, Consultant
mgreenaway@feldmandaxon.com
This job posting is for an existing position with TK Elevator.
We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process.
All applications will be reviewed and evaluated by the Feldman Daxon team.