About the LCBO
The LCBO (Liquor Control Board of Ontario) is a government enterprise and a responsible wholesaler and retailer of wine, beer, cider, and spirits in Ontario.
The LCBO offers more than 32,000 products annually from more than 70 countries to consumers and licensed establishments and is committed to supporting the local beverage alcohol industry.
The LCBO understands that Ontarians value products from local vintners, craft brewers, craft cideries, and spirits producers, and their selection makes it easy to find the perfect choice to make moments great.
About the Role
The Senior Director of Resource Protection reports to the Chief Retail Officer (CRO) and leads the Resource Protection (RP) team, overseeing security, loss prevention, and asset protection throughout the organization.
You will collaborate with all partners, including the CEO, executive leadership, the LCBO Board, the Union, and law enforcement.
Key responsibilities include managing RP operations and programs that align with LCBO’s strategic goals. You will oversee the RP team, working alongside divisions such as Retail, Supply Chain, Real Estate, eCommerce, Internal Audit, Legal, Risk and Insurance, Workplace Wellness, and HR.
The RP team focuses on managing crime trends, security technology, and investigations, delivering value to customers and partners.
This position collaborates with LCBO leadership to enhance financial performance, customer experience, and employee satisfaction while implementing loss mitigation strategies.
Key Responsibilities
Lead Resource Protection (RP) Program Management
- Create the RP Strategy including programs required to achieve the LCBO’s annual sales and profitability to support the LCBO Strategic Plan.
- Create and achieve safety, shrink, training, and operational goals that enhance margin and profitability while limiting expenses and liability.
- Lead criminal investigative needs, including providing investigative coaching and support for internal or external partners.
- Ensure that investigations are conducted in a manner consistent with organizational values and within ethical and legal boundaries.
- Oversee the LCBO Incident Reporting System, ensuring review and analysis of reports about criminal matters, both internal and external, related to LCBO property or employees,’ and that they are forwarded for appropriate investigation or follow up.
Embed RP and Loss Prevention Strategies into All Aspects of LCBO Operations
- Develop and implement mitigation strategies to minimize risk and enhance employee safety and the customer experience.
- Provide strategic leadership for the strategy to mitigate risk, minimize loss, maintain continuity of operations, and protect LCBO staff, customers, and assets.
- Oversee all physical security infrastructure (intrusion devices, CCTV, access control) and ensure that the solutions are properly laid out, configured, installed, and maintained at all LCBO facilities for maximum effectiveness and to reduce organizational risk and liability.
People Leadership
- Lead and inspire a team, establishing a clear direction of responsibilities and goals.
- Establish goals to support our corporate and RP strategy.
- Provide leadership, coaching, and career planning to direct reports within LCBO’s talent-focused framework, designed to engage its employees.
- Advocate for change to meet and evolve the RP standards to operate in a volatile and, at times, disruptive context while ensuring the health and safety of employees, customers, and third-party contractors at all times.
- Build a team which respects diversity, inclusion, belonging, and equity, including hiring, orienting, training, and conducting performance reviews.
- Develop staff in identifying RP and security practices throughout the organization to reduce risks, respond to incidents, and limit exposure and liability.
Guide and Evolve the Resource Protection Function to Support Strategic Goals
- Present strategic goals for the RP Department in line with corporate goals and ensure they are implemented across the enterprise.
- Lead the business to prepare for future challenges and projects in asset protection, ensuring that all channels have the knowledge necessary to navigate new and volatile requirements and changes in the evolving business strategy.
- Assure the adequacy, currency, and reliability of all security-critical technologies, including LCBO Central Alarm Monitoring Station (CAMS) and others, to safeguard LCBO assets, facilities, employees, and customers and ensure these technologies are operationally efficient.
- Monitor security/loss prevention industry trends, changes and the evolution of security technology and create strategies for improvement and modernization utilizing new technology.
Qualifications and Experience
- Post-secondary education in Business, Law, or Security Administration or other completed bachelor’s degree from an accredited university or equivalent professional experience.
- Minimum of 15 years of experience in private security, law enforcement, retail loss prevention or a related sector, with at least 10 years in a significant leadership role (if in policing, Inspector or higher preferred). Alternatively, an equivalent combination of education, experience, and/or training will be considered.
- Extensive experience developing relationships within a multi-unit Retail and Unionized environment.
- Substantial experience leading resource protection (RP) operations/asset protection in a multi-channel environment that has both brick-and-mortar and direct-to-consumer/business.
- Relevant experience with POS, resource protection technology, alarm systems, and electronic article surveillance systems.
- Experience in budget management, RFPs, P&L statements, and financial planning knowledge.
- Experience in resource protection management with the ability to conduct complex and sensitive investigations.
- Demonstrated project management experience.
- Related experience in policy and program development.
Commitment to Diversity, Inclusion, and Accessibility
Join an organization where you can be challenged while achieving your true potential.
A place where you can make a positive impact by supporting Ontario businesses and communities.
Discover a safe, healthy, diverse, inclusive, and accountable workplace where your well-being is our top priority.
At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization.
There really is a world of opportunities at the LCBO.
The LCBO fosters a culture of inclusion and belonging, so everyone feels valued, respected, and heard.
The LCBO is an equal-opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act.
If contacted for an interview or employment opportunity, please advise if you require accommodation.
The LCBO offers a comprehensive suite of benefits, including access to an Employee & Family Assistance Program, a Defined Benefit Pension, discounts on products and services via Workperks, and much more.
How to Apply
To express interest in this exciting opportunity, email your cover letter and resume to:
Patrick Rowan, Partner
Email: prowan@feldmandaxon.com