ABOUT NIAGARA COLLEGE CANADA
Located in the heart of the Niagara Region – just minutes from one of the world’s most well-known tourism destinations – Niagara College offers more than 130 innovative programs between our state-of-the-art campuses in Welland and Niagara-on-the-Lake. Together our campuses provide unique living laboratories and top-notch facilities that deliver hands-on applied learning opportunities; world-class applied research; and smaller class sizes in an intimate and friendly environment. Canada’s leader in applied, experiential learning, NC offers its students a breadth of programs that reflect and respond to the key sectors of our region, our province, and the broader global economy. These programs immerse students within a highly experiential learning environment, enhanced by digital technologies. Our graduates possess cultural and global competencies; they are innovative, adaptable, and entrepreneurial, pushing the boundaries of the possible for industry in Niagara, in Canada, and abroad. At Niagara College, more than 10,500 full-time students study in over 130 diploma, graduate certificate, apprenticeship, and bachelor’s degree programs. We also welcome more than 3,000 Part-Time Studies registrants each year, who study in 600+ credit, vocational and general interest programs. Our programs provide real-world experience and are taught by passionate faculty committed to student success, resulting in a true one-of-a-kind educational experience.
ABOUT THE ROLE
Reporting to the Vice President, Student Affairs, the Director, Student Services and Wellness provides strategic leadership, planning, development, and administration of a comprehensive array of college-wide policies and services to support and enhance student success and wellness, while ensuring college strategic goals are met or exceeded. The Director oversees various functional areas to provide highly integrated and student focused services that support academic and personal student success, health, and mental wellbeing. The Director is the primary source of guidance and consultation on student services and student-related matters, providing expert advice to college management, faculty and community partners on issues pertaining to student rights, student behaviour (including disruptiveness) and student-centred facilities, services, and practices. The Director ensures appropriate liaison with other departments and academic divisions to respond to and coordinate matters relating to student safety, incident investigations and student behaviour management on- and off-campus.
- Provides leadership to identify, design, and deliver of a wide range of college-wide student services including health and counselling, accommodations, Indigenous student services, and other associated services. Ensures programs and services meet the goals of the College through ongoing evaluation and review. Participates in and supervises the preparation and recommendation of detailed budgets, with cost estimates, for functions within the portfolio. This involves the management of a diverse set of staffing, partner, and funding models.
- Directs and facilitates the development and implementation of new policies, procedures, and programs, many of which are interdependent and/or inter-related to those in other areas of the college. Encompasses all aspects of change management, from initial consultations, team/project management and implementation. Determines the appropriate communication process to involve and inform those affected.
- Maintains a high level of staff and department performance through effective recruitment, selection, performance management and evaluation, and by providing professional development opportunities. Facilitates the problem-solving process for concerns and/or disputes involving staff within the department.
- Oversees the non-academic student rights and responsibilities processes of the college including investigations, mediation, arbitration and appeals of student issues and complaints. Acts as a consultant for academic-based complaints, issues, investigations, and appeals.
- Oversees the implementation, delivery and evolution of Indigenous student services and liaises with academic schools and the Centre for Academic Excellence to provide resources supporting the integration of Indigenous world view into curriculum. Liaises with the Indigenous Education Management Circle and members of respective community organizations facilitating response and consideration of Indigenous community perspectives into the College’s Indigenous services and programs/curriculum.
- Oversees health, wellness, and accessibility operations including collaborating to identify evolving student needs while ensuring access for students to internal service resources and, through cultivated partnerships, to external health and wellness services and resources. Responsible for the overall development and maintenance of a Mental Health strategy for the NC student population.
- Fosters an effective and collaborative environment for students, to maximize student success and engagement by ensuring processes are in place to solicit input and feedback. Supports the Student Administrative Counsel by providing advice, mentorship, and general support.
EDUCATION AND EXPERIENCE
- Master’s degree in education, counselling/student services, or a closely related field.
- Formal education and training related to principles of human behaviour and learning, including abnormal psychology and deviant behaviour.
- Formal education and training related to educational administration.
- Minimum of 11 years of relevant experience in a postsecondary education environment in positions of progressive levels of responsibility.
- A minimum of 5 years of demonstrated and relevant management experience.
- Knowledge of student development theory and programs.
- Knowledge of mediation and/or conflict resolution strategies and methods; skill in mediating disputes.
- Strong leadership, relationship building, and interpersonal skills.
- Demonstrated continuous learning in the areas of threat and risk assessment, harassment, and bullying.
- Strong computer skills.
- Strong human resource and financial management skills.
- Ability to develop collaboration among diverse groups; ability to think “outside of the box” and to lead and manage change.
- Experience in the development, management and continuous improvement of business processes and change management.
- Sound knowledge of appropriate legislation pertaining to the postsecondary educational environment such as: Ontario Human Rights Code, the Criminal Code of Canada, AODA, etc.
DIVERSITY AND ACCOMMODATION
Niagara College is strongly committed to diversity and inclusion within its community. We offer an inclusive work environment and welcome applications from all qualified individuals who feel they can further enhance campus diversity and equity efforts. If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.
HOW TO APPLY
To express interest in this exciting opportunity, email your cover letter and resume to:
Kelly Cline, Consultant