ABOUT NIAGARA COLLEGE CANADA
Located in the heart of the Niagara Region – just minutes from one of the world’s most well-known tourism destinations – Niagara College offers more than 130 innovative programs between our state-of-the-art campuses in Welland and Niagara-on-the-Lake. Together our campuses provide unique living laboratories and top-notch facilities that deliver hands-on applied learning opportunities; world-class applied research; and smaller class sizes in an intimate and friendly environment. Canada’s leader in applied, experiential learning, NC offers its students a breadth of programs that reflect and respond to the key sectors of our region, our province, and the broader global economy. These programs immerse students within a highly experiential learning environment, enhanced by digital technologies. Our graduates possess cultural and global competencies; they are innovative, adaptable, and entrepreneurial, pushing the boundaries of the possible for industry in Niagara, in Canada, and abroad. At Niagara College, more than 10,500 full-time students study in over 130 diploma, graduate certificate, apprenticeship, and bachelor’s degree programs. We also welcome more than 3,000 Part-Time Studies registrants each year, who study in 600+ credit, vocational and general interest programs. Our programs provide real-world experience and are taught by passionate faculty committed to student success, resulting in a true one-of-a-kind educational experience.
ABOUT THE ROLE
Reporting to the Vice President, Student Affairs, the Director, Libraries and Academic Support Services plays a key role on the Student Affairs leadership team. The Director develops strategic visionary goals and initiatives to provide leadership to Libraries and Learning Commons in order to:
- Focus on high quality learner experience
- Support and teach academic literacies
- Provide access to a wide collection of high quality and accessible resources in a variety of forms
- Provide enhanced and accessible learning spaces.
The Director also provides strategic direction and develops, implements, maintains, and assesses a comprehensive plan for a suite of academic support services including academic advising, academic early alert, College Test Centres, professional and student peer tutoring services, Academic Support Centres, and employment and co-op services. The director collaborates with the rest of the Student Affairs Division and Academic Divisions to create and collect data to help the College understand factors that both positively and negatively impact student academic success, thereby enhancing the capabilities of the College to address needs/concerns and support student retention.
The Director provides strategic leadership, planning, development, and administration to a comprehensive array of college-wide policies and services to support and enhance student success, while ensuring the College’s strategic goals are met or exceeded, including the development and maintenance of an E-Resources strategy for the College’s libraries. The Director oversees a variety of functional areas to provide highly integrated and student focused services that support academic and personal student success and engagement. The Director is the primary source of advice and consultation on Libraries and Learning Commons, Academic Learner Services, co-op and employment services, and matters relating to student retention. The Director provides the Vice President, Student Affairs, other members of the college management team, and community partners with insight, expert advice, and opinion relating to issues pertaining to academic advisement, testing services, Libraries and Learning Commons, tutoring services, and student retention.
Libraries and Learning Commons (25%):
- Leads and oversees staffing and operations for information resources management and library learning resources acquisitions (all formats), digital services, technical services, college archives, library systems and copyright services.
- Provides strategic oversight towards the development of custom repositories in partnership with college service and academic departments.
- Provides vision and leadership in the development, coordination, delivery and review of the following library collections and services at all campuses:
- Information resources management and acquisition for the programs offered at Niagara College (NC).
- Selection, acquisition, licensing, and providing access to all information resources acquired or accessed on behalf of the NC user community.
- Overall information systems (IS) planning for the NC Libraries.
- System interoperability within the college environment and with external information providers.
- Overall technology and new media planning for the NC Libraries which includes digital services, media, library technologies, digitization, and metadata/cataloguing services.
- Provision of copyright services.
- Maintains current awareness of, and provides leadership in, the application of new technologies and optimum strategies for improving the effectiveness of information resources selection, acquisition, delivery, processing, and maintenance of access (e.g. evolving digital technologies, new vendor products, best licensing practices, scholarly communication issues and trends) and for digital services, library systems, and new media.
- Develops and maintains an E-Resources Strategy for NC Libraries.
- Provides vision and leadership in the development, coordination, delivery and review of Learning Commons services and resources, both physical and virtual, to support student learning and an environment for collaboration and knowledge co-construction.
Academic Advisement and Co-op and Career Services (20%):
- Strategically leads and oversees student advisement, and co-op and career services including career development activities, identification of pathways for student success, delivery of student success and career workshops and events, and individual academic advising for prospective and current students, including sponsored students and contracts.
- Designs, establishes, and evaluates retention initiatives and outcomes in collaboration with the Advising Management Team. Initiates research and development of best practices.
- Fosters relationships with academic areas in support of targeted retention initiatives.
- Continually monitors, facilitates, and improves proactive communication within a matrixed advisement delivery model (Student Services/Academic Divisions matrix).
- Delivers strategic leadership to the Advising and Career service departments and liaising with academic program areas to ensure specific program advisement and co-op needs are being responded to.
Early-Alert System (5%):
- Provides strategic oversight to the ongoing development and improvement of a College wide early-alert system to facilitate early detection of at-risk students and ensure appropriate interventions, assessment, and support referrals.
- Supports the coordination of interdepartmental collaboration to support the early-alert system and associated processes.
- Ensures appropriate data collection for ongoing improvements and to guide overall retention strategy development.
- Leads the analysis of early-alert results/outcomes in conjunction with retention results and provides recommendations for student retention strategies across programs. Provides leadership on strategic enrolment management discussions related to student retention.
Academic Support Centres and Test Centres (15%):
- Implements strategic planning initiatives regarding individual and group based tutoring services (both professional and student peer based) to ensure they address evolving student and academic program-based needs and are aligned to support retention initiatives.
- Responsible for strategic planning and resourcing of the College’s Test Centres including working with the management team on staff planning, data collection, budgeting, and revenue generation strategies.
- Initiates research and development of best practices related to higher education academic support centres and test centres.
- Oversees the development and maintenance of the Test Centre’s infrastructure and booking system to ensure related systems, policies, and procedures are responsive to student and institutional needs.
- Promotes continuous improvement of client and student service policies, procedures, and provision of services and ensures an optimal environment is maintained for all test centre and academic support services. Establishes and implements high service standards related to policies, procedures, and data capture supporting the analysis, interpretation, and conveyance of the impact of academic support services on student retention outlining areas of continuous improvement.
Community and Employer Liaison (10%):
- Continuously evolves and actions a strategic communication and engagement plan with the NC College community, Niagara Region Community, and the broader employer community to promote career and co-op services to realize employment opportunities for NC students and graduates.
- Guides strategic planning related to event creation promoting employer, staff, and student interactions with the goals of creating employment opportunities for students and raising the profile and awareness of NC career and co-op services within Ontario and beyond.
Administrative Leadership (15%):
- Directs and facilitates the development and implementation of new policies, procedures, and programs, many of which are interdependent and/or inter-related to those in other areas of the College.
- Encompasses all aspects of change management, from initial consultations, team/project management, and implementation.
- Determines the appropriate communication process to involve and inform those affected.
- Ensures programs and services meet the goals of the College through ongoing review, evaluation, and the development of comprehensive metrics systems.
- Supervises and assists with the preparation and recommendation of detailed budgets (with cost estimates) for functions supervised. This involves the management of a diverse set of staffing, partner, and funding models.
Human Resource Leadership (10%):
- Maintains a high level of staff and department performance through effective recruitment, selection, performance management, and evaluation. Provides professional development opportunities.
- Facilitates the problem-solving process for concerns and/or disputes involving staff within the department.
EDUCATION AND EXPERIENCE
- Master’s degree in Library Science or Library and Information Science is preferred or a combination of master’s level education with administrative experience related to libraries.
- Formal education and/or experience related to student retention in higher education and educational administration.
- Minimum of 11 years of relevant experience in a postsecondary education environment in positions of progressive levels of responsibility.
- A minimum of 5 years of demonstrated and relevant management experience.
- Knowledge of student development theory and programs.
- Strong leadership, relationship building, and interpersonal skills.
- Demonstrated continuous learning in the areas of libraries and associated e-resource strategies.
- Strong computer skills and knowledge of College information systems particularly related to libraries.
- Knowledge of the application of information technology in the delivery of library services.
- Requires in-depth knowledge and expertise in the licensing of electronic library collections and library systems.
- Strong human resource and financial management skills.
- Ability to develop collaboration among diverse groups; ability to think “outside of the box” and to lead and manage change.
- Experience in the development, management, and continuous improvement of business processes and in change management.
- Sound knowledge of appropriate legislation pertaining to the postsecondary educational environment such as copyright, testing security, privacy, etc.
DIVERSITY AND ACCOMMODATION
Niagara College is strongly committed to diversity and inclusion within its community. We offer an inclusive work environment and welcome applications from all qualified individuals who feel they can further enhance campus diversity and equity efforts. If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.
HOW TO APPLY
To express interest in this exciting opportunity, email your cover letter and resume to:
Marty Greenaway, Consultant